OKIOCAM not connected, what to do?

Are you experiencing difficulties accessing your OKIOCAM? 

Follow this guide to see what may be the cause of the issue!

Step 1: Checking Connection and Privacy Settings

The first step in troubleshooting your OKIOCAM is to ensure that it is properly connected and that privacy settings are correctly configured. Here's how:

Check for Plug-in Sound: When you plug in your OKIOCAM, listen for the familiar plug-in sound. If you hear it, this indicates a successful connection.

Application/3rd Party Software Issues: If you cannot select the OKIOCAM camera in your application or third-party software, it might be due to privacy settings. To address this, refer to our detailed guide on privacy settings adjustments [link to article].

Step 2: No Sound/Unrecognized Device

If you didn't hear the plug-in sound or your OKIOCAM remains unrecognized, don't worry; there are additional steps to try:

Try a Different USB Port or Hub: Start by unplugging your OKIOCAM from its current USB port and plugging it into a different one on your computer. Sometimes, the issue may stem from a faulty USB port, and this simple switch could resolve the problem.

Restart Your Computer: Occasionally, a simple restart of your computer can resolve issues with USB devices not being recognized. Give it a try and check if your OKIOCAM is detected after the restart.

Test on Another Computer: To rule out any computer-specific issues, connect your OKIOCAM to another computer. If it works on a different system, it suggests that the problem may be related to your original computer's configuration.

If the Issue Persists...

If none of the aforementioned solutions help, your OKIOCAM might be defective or broken. Rest assured, we provide a one-year warranty for every OKIOCAM, and you do not have to pay any additional fees should we need to initiate a replacement for you. Please contact our customer support team by submitting a ticket with the following details:

• The model and operating system (including the version) of your computer
• The software you are using the OKIOCAM with
• Detailed description of what happened
• Pictures or videos showing the problem (if possible)

In addition to the above basic information, it will be extremely helpful if you provide the following details when contacting us. The information will help expedite the process of identifying issues as well as providing possible solutions, and will save a bunch of your time.

• Have you tried the troubleshooting steps above or not?
• Has your OKIOCAM ever worked properly on your computer or not?
• Does your built-in/other webcam work properly with the software or not?
• Does your OKIOCAM work properly in a different software or not?
• Does your OKIOCAM work properly on a different computer or not?
• Your Amazon Order ID, full name, contact number, and delivery address (for return and replacement purposes only)

Our Support Team will look into your case and provide further instructions.