No Image/No Camera Access Troubleshooting Guide (Windows)

Please take the following steps to make sure that the privacy permissions are correctly set for allowing OKIOCAM Chrome extensions to access the camera and microphone hardware on your system.

For Windows 10 and Mac users, adjust the privacy permissions in your Operating System(OS) first. After adjusting the privacy permissions in the OS, please scroll to the last section describing how to change the Chrome Browser privacy settings.

For ChromeOS/Chromebook users, skip directly to the section pertaining to Chrome Browser settings. 

Adjust Privacy Setting on Windows 10

Step 1. OKIOCAM uses Window 10's built-in default webcam driver to control the camera so if your camera is not registering, try updating the Windows 10 supplied webcam driver first.

Step 2. Check to see that OKIOCAM is recognized by opening the Devices and Printer window. 

Step 3. Open Windows Settings and select Privacy options.

Step 4. Select Camera settings and make sure Allow apps to access your camera is in the "on" position.

Step 5. Scroll down to the bottom of the window and make sure Allow desktop apps to access your camera is also in the "on" position.

Step 6. Next, select Microphone settings and follow the same procedure as above. The OKIOCAM Chrome extension will not function unless both camera and microphone options are enabled.