This article provides a checklist to help you identify the issue that you might be having with your OKIOCAM, and the hyperlinks to the corresponding solutions. If you cannot find the problems or solutions, please submit a request to our support team.
Problems during Setup
Please follow the process below and find the corresponding outcome on the checklist.
1. Plug in the OKIOCAM
2. Launch the native camera application on your computer (instructions here)
|Is OKIOCAM on the available camera list?||No||Yes||Yes|
|Is the LED on when OKIOCAM is selected?||No||Yes|
|The camera feed is displayed?||No|
|Hyperlink to the solutions||Not Recognized||No Access|
Issues with Image
Issues with image are usually caused by insufficient signal transmisson, insufficient power supply, and compatibility issues with USB port/adapter/hub.
Please check this page for more solutions.