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Providing your device information can expedite the troubleshooting process.

If you are seeking product/software support, please provide the following details: a. The model and operating system (including the version) of your computer b. The software you are using the product with c. Detailed description of what happened d. Pictures or videos showing the problem (if possible) In addition to the above basic information, it will be extremely helpful if you can provide the following details. The information will expedite the process of identifying issues as well as providing possible solutions, and will save a bunch of your time. 1. Have you tried the troubleshooting steps in any of our articles or not? 2. Has your product ever worked properly on your computer or not? 3. Does your built-in/other webcam work properly with the software or not? 4. Does your product work properly in a different software or not? 5. Does your product work properly on a different computer or not? 6. Your Amazon Order ID, full name, contact number, and delivery address (for return and replacement purposes only) A member of our support staff will respond as soon as possible.

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