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General troubleshooting instructions for macOS



  • Dev Venugopalan

    I just got the Okiocam T.  Trying to use it with MacBook Air (OS10.15.6 Catalina).  When I try to record a new movie on quicktime with Okiocam, the recording stops almost immediately and I get a message that recording stopped.  Quicktime records movie with the built in camera on the mac but not working with Okiocam.  Help!

  • The OKIOLABS team

    Hello Dave, 

    Are you able to see your OKIOCAM T in System Report? If not, please kindly submit a request and we will assist further. 

    The OKIOLABS Team


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